Returns and Complaints Policy

At Aslan Dynamics, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your item, we accept returns under the following conditions:

Return Conditions:

• Return Window: Returns are accepted within 30 days from the date you receive your item.
• Item Condition: To qualify for a return, the item must be in its original condition, meaning it should be undamaged, unworn, and free from dirt or signs of use.
• Original Packaging: It is highly recommended that items be returned in the original packaging to prevent damage during return transit.

Refund Details:

• Full Refund: You will receive a full refund of the purchase price. Please note that original handling and shipment costs are non-refundable.
• Return Shipping Costs: The customer is responsible for covering the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.

Return Process:

1. Contact Us: Before returning an item, please contact our customer service team to initiate the return process.
2. Prepare Your Package: Securely pack your item and include any accessories or documentation that arrived with it.
3. Complete the Return: Once we receive and inspect the returned item, we will process your refund and notify you via email.

Complaints Process:

We stand behind the quality of our products and offer a 1-year warranty on everything. If your item is damaged without user intervention within this period, simply inform us via email at: info@aslandynamics.com. We will promptly either refund your purchase or send a replacement.

For further assistance, or to start a return or complaint process, please reach out to our customer service team, who will be happy to guide you through the process.